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Terms and conditions

Terms and conditions Arc Alpin Travel

Safety & Risk
Safety is written with a capital S in our company Arc Alpin Travel! Arc Alpin Travel works exclusively with certified and internationally recognized mountain and hiking guides, which continuously train their professionalism to safety lessons and training courses, and have a broad portfolio. However, trips to the mountains have a significant risk potential, also as guided tours. The guide will take to the best of its knowledge and belief, with a professional style of leadership, the necessary decisions. A residual risk, always remains. Therefore, in addition to the safety assessment of the mountain guide, a personal responsibility of the participants is essential for accident-free activities.

The registration succeeds by the attached registration form, which should be sent back to one of the addresses of Arc Alpin Travel or by personal contact via phone or email. After registration, a confirmation will be sent to you with all the details for your tour. Within two weeks before the start of the tour, participants will be once again informed about further important information, regarding meeting place, time, weather conditions, number of subscribers and arrival etc.. To guarantee a smooth process and a contemporary planning, we ask you to subscribe to your tour in time.

Minimum number of participants / Refusal
All events are tuned to a minimum number of participants. If the number is not reached, Arc Alpi Travel is entitled to cancel the event up to 21 days before the start. In this case, we will make every effort to offer you one or more suitable alternatives, or a price change to guarantee the tour.

Program modification
For safety reasons the mountain or hiking guide may change the planned program or the intended route direction. For example, in unfavorable weather conditions, in avalanche danger, in lack of ability of the participants or other unforeseen circumstances. Safety first!

An insurance in case of cancellation, withdrawal and luggage is not included in the price, but is available on request. If you withdraw during the tour without substantial reason, the total expenses are retained. We also recommend an expedition or travel liability insurance on expeditions or larger trekking trips.

Withdrawal / cancellation terms
For cancellation up to 60 days before arrival, the guest must refund 50% of the total price. When canceling from the 59th to the 30th day, we charge 75% of the price, between day 29th and arrival 100% of the price. In each case, the guest will be charged for processing fees.
In route changes by force majeure risk (weather), there may be changes in accommodation, transfers or cancellations. The costs will be assumed in this case always from the guest.

Deposit / advance payment
After registration, the guest is asked 30% of travel costs to be paid to the bank account below. The remaining amount is due 30 days before departure.

Accommodation & Lodging
Since more than 20 years Arc Alpin Travel maintains a long term relationship with its hotels, lodges and restaurants of trust. In almost all programs accommodation with half board is included in the price. Drinks have to be paid apart. The selection of food and accommodations in the tours remains reserved to Arc Alpin Travel and its mountain and hiking guides. In any  case, the tendered services are always maintained.

Room arrangements
For all programs with accommodation, the guest usually selects between the categories of hotel, guest house or cottage . In the cottages, it is common to lodging in shared rooms or in a camp. Therefor no single room service or bath-in-the-room service is provided. In hotels and guest houses can be arranged on request, according to availability, a single room. The price will be adjusted to the desired service.

Transfer & Taxi
According to the program, the guest is offered a transfer service. This consists of a pick-up and return service and luggage transfer. Also lifts, such as ski lifts, cable cars and chairlifts are included - unless it is indicated differently in the inclusive services. Transfer service, according to the program, is already included in the tour price. But on request extra transfers can be arranged and booked. These may consist of pick-up and return services from railway stations and airports, carriage rides and Helicopter rides. Depending on the number of participants there will be uses minibuses, such as VAN for 9 people.

On multi-day trips into the mountains 1 piece of luggage can be carried with up to 10 kg of weight. The most suitable is a one-day or multi-day backpack, in which the guest may take only the required material. Suitcases may be stored on request in the hotel, but Arc Alpin Travel advises its guests to resign suitcases (hard shell cases etc.), in order to guarantee a smoothly procedure.
For program tours in winter only sports bags or backpacks with backpack function may be accepted.

For a safe and enjoyable stay in the mountains Arc Alpin Travel offers an extensive exchange of information on required carried or borrowed equipment. At each tour all weather conditions must be considered. Thus, the packing list, which Arc Alpin Travel sends to its guests at time of booking, should be carefully read and it is recommended to make a checklist. Not existing equipment can be leant free of charge at Arc Alpin Travel (if available)  -  assuming, it is requested 10 days before to arrival.

Difficulty Notes
* Very easy tour. Suitable for beginners or inexperienced
** Moderate tour. Suitable for intermediate mountaineers and slightly experienced
*** Challenging tour. Suitable for experienced and skilled

Cassa di Risparmio
Agentur Kastelruth
I-39040 Kastelruth

Bank Account
Arc Alpin Travel KG
IBAN: IT39 S060 4523 1000 0000 5001 060


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    Via Sciliar 20
    I-39050 Fié allo Sciliar (BZ)
    Dolomites - South Tyrol- Italy
    Tel: +39 338 200 33 88
    Fax: +39 (0)471 726 020

    Mountain guides South Tyrol/Dolomites
    Sciliar, Alpe di Siusi, Fié, Siusi, Castelrotto, Tires

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